Situation, Behavior, Impact:
A Model for Constructive Feedback
© Jolie Bain Pillsbury

Feedback is information about behavior that is given in the present so that it may influence the way people behave in the future.

    • Observation and impact data, e.g., reactions and perceptions.
    • Descriptive, specific details of what a person was doing when.
    • Neither praise nor criticism, it is not evaluative.
    • It is not directive, it does not tell people what to do.

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