Situation, Behavior, Impact:
A Model for Constructive Feedback
© Jolie Bain Pillsbury
Feedback is information about behavior that is given in the present so that it may influence the way people behave in the future.
- Observation and impact data, e.g., reactions and perceptions.
- Descriptive, specific details of what a person was doing when.
- Neither praise nor criticism, it is not evaluative.
- It is not directive, it does not tell people what to do.